Q&A during COVID-19
Eyecare Plus Scottsdale
As of Tuesday evening, March 17, the Centers for Disease Control and Prevention have recommended all routine eye care be deferred until further notice in order to slow the transmission of COVID-19 throughout our community.
Eyecare Plus will remain available to triage eye emergencies as well as help you with routine matters during this challenging time. We are open for eyewear and contact lens pickups. We are offering “curbside” dispensing to minimize potential virus spread.
During this period of social distancing and quarantine, we must all do our part by restricting activities outside the home except for getting acute medical care.
Routine Eye Exams: If you are scheduled for a routine eye examination appointment for the remainder of March and early April, we will reschedule your appointment. As of March 23, 2020, we will begin rescheduling routine eye examination appointments for April 6, 2020, and later. We will call any affected patients to reschedule.
I need to replace my glasses. What do I do? Please contact us at 480-947-4349, or email us firstname.lastname@example.org. We may be able extend your prescription during this time and will help you with your eyewear needs.
I’m nearly out of contact lenses. What do I do? Please contact us at (480) 947-4349, or email us at email@example.com. We may be able extend your prescription during this time, and/or place an order for your contact lenses and have them shipped to your house at no cost to you!
I need a refill on the medication prescribed to me by the practice. What do I do? Please contact us at (480) 947-4349, or email us firstname.lastname@example.org. We can transmit a refill for your prescription directly to your pharmacy so that you have the medication that you need.
I have an issue. It cannot wait until you can safely see me in the office. What can I do? If you have an issue that cannot wait for an office visit, contact us at 480-947-4349, or email us email@example.com., and we will schedule a telehealth appointment with one of our doctors. Medicare has temporarily relaxed its telehealth rules to allow for this type of care during the pandemic. Other insurers may follow suit and allow for reimbursement of virtual care costs. The consultation must be initiated at your request.
What about an eye emergency? What can I do? If you have an ocular emergency, we are, as always, available to help you at any time. Call (480) 947-4349 or contact us firstname.lastname@example.org) and we will return your message as soon as possible. Drs. Kessler and Dasen will do their best to accommodate you in the office whenever possible.
Together we will weather this storm